In the first time we worked together, I was informed of the client's pain points. The doping control process and rules documents were too wordy, lengthy and lacked visual elements, which made it hard for athletes to follow. We had several talks and emails to discuss the goals, contents, aesthetics and progress.
The client was happy with the results; therefore, we continued to collaborate later on. Animations are uploaded to Instagram and YouTube, and instruction documents are printed or sent to athletes as PDFs. These materials are fun to watch and read. Athletes want to spend less time to read documents to focus on their practices - the short, informative, visualised guides have really solved this problem. We are very likely to work together in the future.